Today, NordREG publishes 21 recommendations on how to implement some of the retail
market related articles in the Clean Energy Package into national legislation. NordREG
believes that a coordinated implementation will have an important and positive
impact on the Nordic retail markets.
– “The recommendations supports the functioning of the retail market and the integration
of the Nordic markets which is important for efficient competitive markets to the benefit of
the consumers”, says Carsten Smidt, director of The Danish Utility Regulator,
DUR, and this year´s chair of NordREG.
NordREG is an organization for the Nordic energy regulators that promotes legal and
institutional framework and conditions necessary for developing Nordic and European
With NordREG´s long-term ambition to work towards a harmonized Nordic retail
market in mind, NordREG has selected four retail market related articles in the new
electricity directive as particular important to implement in a similar way. The articles
regulate basic contractual rights, switching related fees, comparison tools and billing
When these articles are implemented in national legislation, NordREG recommends that:
- Termination fees for fixed term, fixed price contracts continue to be allowed, as
long as the fees do not exceed the supplier’s direct economic loss of losing a
- Nordic energy regulators not issue trust-marks for all comparison tools at the
market, but instead ensure the quality of publicly driven comparison tools,
according to the standard set by the new directive.
- Five key contractual conditions shall be highlighted in a prominent and easily
readable way in the beginning of a supplier-contract.
- Customers shall be able to choose direct channel for information about
contractual changes during the contract period.
- All customers should be able to receive bills and billing information free of
charge. No billing fees allowed for paper bills, but discounts allowed for
customers that chose electronic bills.
NordREG also publish several recommendations for how suppliers should present
mandatory information on bills.
The published recommendations represent the views of the Nordic energy regulators.
However, it depends on the national legislators in each Nordic country how these recommendations
will be implemented.
- Link to the full document: Nordic implementation guide for article 10, 12, 14 and 18
NordREG is an organization for the Nordic energy regulators. Our mission is to actively
promote legal and institutional framework and conditions necessary for developing the
Nordic and European electricity markets. The basis for the co-operation within NordREG
is to identify areas of work where cooperation can take the following forms: exchange of
views, working together to map and analyze energy market issues, producing reports
and statements and taking common action to influence the development of the Nordic or
the European energy markets.