Unfair business practices discussed at NordREG’s 4th Annual Monitoring Workshop

Unfair business practices and how to monitor price comparison tools were in focus when participants from the Nordic Energy Regulators (NRAs) met to exchange experiences on how to monitor retail markets more effectively.

The Danish, Finnish, Norwegian and Swedish NRAs, as well as the Consumer Authorities, all receive many complaints on electricity suppliers that use unfair business practices, such as giving customers misleading information, using dubious sales methods or unreasonable terms. These activities have severe consequences for both individual customers and the overall trust in the market.

At the 4th Annual Monitoring Workshop arranged by NordREG, participants from the Nordic NRAs shared experience from national monitoring cases, compared possible remedial actions and learned from each other´s experiences.

The participants also discussed challenges regarding how to monitor the independent comparison tools that Nordic NRAs operate and/or regulate (in Norway the public independent comparison tool is operated by The Consumer Council).

It is clear that the different comparison tools face similar challenges and that it is valuable to continue to share experience and ideas to be able to provide Nordic customers with high-quality comparison tools.